An AI receptionist for charities that answers every supporter
Yaantrix gives charities and non-profits an AI receptionist that picks up when your small team is busy, out in the community, or closed for the day. It answers the caller's question, captures their details, books appointments and sessions into your calendar, and sends you a summary of every call.
Why charities miss so many calls
Most non-profits run on small teams and big workloads. The people who would answer the phone are running a program, out at an event, or doing the work the organization exists for. Supporters often call in the evening or at the weekend, when the office is closed. And when a campaign or an appeal goes out, the phone can ring far more than one person can handle.
Every one of those missed calls is someone who wanted to help or needed help: a donor with a question, a volunteer ready to sign up, a family asking about a program. An AI receptionist makes sure they get an answer and that your team gets their details, instead of a voicemail that may never be returned.
Calls the AI receptionist handles for non-profits
- Donor questions about how to give, where donations go, or a gift they've already made, with the details passed straight to your team.
- Volunteers asking how to get involved, with their availability and interests captured and an orientation or call booked.
- Program and service enquiries from people who need help, answered from the information you provide, with a follow-up booked when a person needs to step in.
- Event calls about dates, places and how to attend.
- Appeal and campaign surges, when more calls arrive at once than your team can take.
- Evening and weekend calls after the office has closed.
What a volunteer call sounds like
CallerHi, I saw your post about the food drive. I'd like to volunteer.
AI receptionistThat's wonderful, thank you. I can get you set up. Are you free on weekday evenings or weekends?
CallerSaturdays work best.
AI receptionistPerfect. There's a volunteer orientation this Saturday at 10. Can I book you in, and get your name and the best number to reach you?
CallerYes please, it's Daniel, and this number is fine.
AI receptionistThanks, Daniel. You're booked for Saturday at 10, and the team will have your details before then. Anything else I can help with?
An illustrative example of a volunteer call, not a recording. To hear a real call, use the live demo.
The details your team needs, every time
With Smart Fields you choose what the AI asks on every call: a callback number, whether the caller is a donor, volunteer or someone looking for help, what they're asking about, their availability, how they heard about you. The answers arrive with the call summary and full transcript the moment the call ends, so nobody has to chase missing information.
What you get after every call
You get a text with the summary, the details captured and the full transcript as soon as each call ends. Appointments and sessions go straight into the calendar you already use, and people who booked get reminders on a cadence designed to cut no-shows, with a simple way to confirm or cancel by text. Messages only go to people who agreed to them, and every one carries a one-tap opt-out.
Charity & non-profit questions
Can an AI receptionist handle donor calls?
Yes. It answers donor questions from the information your organization provides, captures the caller's details and what they need, and sends them to your team with a summary and transcript the moment the call ends, so a person can follow up where it matters.
Does it take donations or payments over the phone?
No. Yaantrix answers the call, explains how people can give using the information you provide, and passes the caller's details to your team. Taking the gift itself stays with your existing donation process.
Can it sign up volunteers?
Yes. It captures each volunteer's details, availability and interests, and can book them into an orientation or a call with your team in the calendar you already use.
Will it answer when our team is out or the office is closed?
Yes. Your phones ring your team first, and if nobody picks up within the ring time you set, Yaantrix answers. It also takes every call after hours, so evening and weekend callers still reach someone.
Can I hear it before we sign up?
Yes. Open the live demo on the homepage, enter your details and confirm the code we email you. Our AI receptionist calls your phone within seconds and runs a real call.
How the AI receptionist works
Ring-first handling, reminders, the cancellation cascade, consent and pricing.
AI receptionist →After-hours calls
What callers expect after closing, and a simple setup that catches them.
Read the guide →What is an AI receptionist?
How it works on a call, and what to look for when choosing one.
Read the guide →Every supporter answered.
Hear the AI receptionist take a call on your own phone, or book 30 minutes and we'll map the fastest path to live.